Sleep Key Support Center

We are here to help you get the best night’s sleep possible.

Knowledge Base

“Why is the Smart Alarm waking me up early?”
- The Smart Alarm is designed to wake you up to 30 minutes before your set time if it detects you are in a light sleep phase. This prevents you from falling back into deep sleep and waking up groggy.
“Does Sleep Key work in Airplane Mode?”
- Yes! Sleep Key is an offline-first app. We recommend using Airplane Mode to reduce radiation and battery usage during the night.
“Where is my data stored?”
- All data is stored in a secure SQLite database directly on your iPhone. We do not have access to your recordings.

If the app isn’t recording snoring:

Ensure Microphone Permissions are enabled in iOS Settings.
Place your phone face down on your nightstand (microphone facing out).
Do not place the phone under your pillow as it may overheat and muffle the microphone.

If you couldn’t find an answer above, our team is ready to assist.

Email: support@sleepkey.app
Response Time: We aim to reply within 24 hours on business days.
Bug Reports: Please go to Settings > Report a Bug inside the app to automatically attach your device logs (no personal audio is sent).

Your sleep is our priority.